The customer agrees not to hold Bear Necessities Portable Restrooms ("BNPR") liable for any damage(s) done to the RV while removing the waste from the tank(s), this includes all tanks, toilets, valve(s), valve handles, or plumbing.
The customer agrees if they are on a repeat waste removal schedule, then the card on file can be either ran before services are done or ran at the end of the billing cycle. A onetime service requires payment at the time of booking.
The customer agrees that if the card on file is declined, that BNPR will try to run the card one (1) more time to recover funds. On the second (2) time of decline, then future service will be cancelled until the past due amount is paid in full. A finance charge will be added for any card that is declined.
The customer agrees that once the service technician has connected the pumper truck hose to the RV, you will be billed for the full amount whether any waste comes out of the tank(s) or not. There will be no refunds.
The customer agrees that by scheduling an RV Waste Removal from BNPR and the service technician is unable to get to the RV, there will be a service charge to reschedule the technician at a later date to fit our schedule. Reasons that could prevent the service technician from doing his job. •Vehicle(s) and/or equipment blocking the path to the RV. • Supplies blocking the path to the RV. • If the RV has frozen pipes. • If the RV has frozen valves. •The RV is behind a locked gate. •Dog(s) acting aggressive to the service technician. • Or for any reason that prevents the service technician from perform the scheduled task.
The customer agrees that BNPR service technician will allow the customer to flush out the waste tank for a short period of time (15-20 Seconds, Max) after the tanks have been empty. The customer agrees that if they choose to fill up the waste tank with freshwater by rinsing the waste tank out, the customer will be charged for the pump out of that tank a second time. service technician will notify the office, and a fee will be charged to the card on file.
Service technician keep the hose connected until nothing comes out of the pipe, if you call us and say your RV needs to be pumped again because your gauge is saying it's full, we will consider that a new request and bill accordingly. We will not come back to pump the RV for free just on your hunch. Reasons why your gages say you are showing full after we have pumped the RV. •The gauges are not accurate. •Something is on the sensor in the tank(s) causing the gauge(s) to say they are full; this could include toilet paper and/or waste. •The customer is not using enough water to be able to pump the waste out. •The pipe between the toilet and the tank is clogged and full.
BNPR trains our service technicians to close all valves after the removal of waste from all tanks. We are not liable for any damage if you overflow your tank(s) and cause damage to your own RV. It is your responsibility to check your gauges for the capacity of the tank. We do not leave waste, gray or galley tank valves open.
Service technicians must have clear access to the RV. Please make sure all vehicles, equipment and parts are cleared from the area where the technicians need to work. If your RV has skirting, straw bales, plywood, Sheetmetal, this must be easily removable for access by the technicians.
BNPR does not repair RVs. If you need repair, we can recommend a mobile repair company.
The customer agrees that by scheduling an RV service(s) and the service technician shows up on site and the customer decides to send them away without servicing the RV, that you will be billed a serviced charge for the technician's time.
